Objectives

• To provide opportunities for redressal of certain grievances of students already enrolled in the University, as well as those seeking admission
• To formulate mechanism of student grievance redressal

Definition of Grievance

“Grievance” means, and includes, complaint(s) made by an aggrieved student in respect of the following –

• Admission contrary to merit determined in accordance with the declared admission policy;
• Irregularity in the process under the declared admission policy;
• Refusal to admit in accordance with the declared admission policy
• Non-publication of a prospectus by the institution
• Publication of any false or misleading information in the prospectus
• Withholding of, or refusal to return, any document in the form of certificates of degree, diploma or any other award or other document deposited by a student for the purpose of seeking admission, with a view to induce or compel such student to pay any fee or fees in respect of any course or program of study which such student does not intend to pursue
• Demand of money in excess of that specified to be charged in the declared admission policy
• Violation of any law for the time being in force in regard to reservation of seats in admission to different category of students
• Non-payment or delay in payment of scholarships or financial aid admissible to any student under the declared admission policy, or under the conditions, if any, prescribed by the Commission
• Delay by the institution in the conduct of examinations, or declaration of results, beyond the schedule specified in the academic calendar, or in such calendar prescribed by the Commission
• Failure to provide student amenities as set out in the prospectus, or is required to be extended by the institution under any provisions of law for the time being in force
• Non-transparent or unfair practices for the evaluation of students
• Delay in, or denial of, the refund of fees due to a student who withdraws admission within the time mentioned in the prospectus, subject to guidelines, if any, issued by the Commission, from time to time
• Complaints of alleged discrimination of students from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Women, Minorities or persons with disabilities categories
• Denial of quality education as promised at the time of admission or required to be provided
• Harassment or victimization of a student, other than cases of harassment, which are to be proceeded against under the penal provisions of any law for the time being in force
• Any action initiated/taken contrary to the statutes, ordinances, rules, regulations, or guidelines; and
• Any action initiated/taken contrary to the regulations and/or guidelines made/issued by the Commission and/or the regulatory body concerned

Procedure to file a complaint

A complaint from an aggrieved student relating to the institution shall be addressed to the Chairperson, Students’ Grievance Redressal Committee (SGRC) through online portal

Procedure for Redressal of Grievances

• On receipt of an online complaint, the University will refer the complaint to the SGRC, along with its comments within 15 days of receipt of complaint on the online portal
• The SGRC will fix a date for hearing the complaint which will be communicated to the University and the aggrieved student
• An aggrieved student may appear either in person or authorize a representative to present the case.
• The SGRC will send its report with recommendations, if any, to the competent authority of the University and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the complaint
• Grievances not resolved by the SGRC within the time period may be referred to the Ombudsperson
• Also, any student aggrieved by the decision of the SGRC may prefer an appeal to the Ombudsperson, within a period of fifteen days from the date of receipt of such decision
• The Ombudsperson will, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student
• The University, as well as the aggrieved student, will be provided with copies of the order under the signature of the Ombudsperson
• The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.