Objectives

The following members of the Stress Management Cell have volunteered to attend calls (during the time mentioned against their names) from the students and others (on disclosure of identity) who are in need of mental support as per the following schedule:-

In particular (as per the UGC guidelines), a student may submit grievances on the following grounds:

• admission contrary to merit determined in accordance with the declared admission policy of the institution
• irregularity in the process under the declared admission policy of the institution
• refusal to admit in accordance with the declared admission policy of the institution
• non-publication of prospectus by the institution, in accordance with the provisions of these regulations
• publication by the institution of any information in the prospectus, which is false or misleading, and not based on facts
• withholding of, or refusal to return, any document in the form of certificates of degree, diploma or any other award or other document deposited by a student for the purpose of seeking admission in such institution, with a view to induce or compel such student to pay any fee or fees in respect of any course or programme of study which such student does not intend to pursue
• demand of money in excess of that specified to be charged in the declared admission policy of the institution
• violation, by the institution, of any law for the time being in force in regard to reservation of seats in admission to different category of students
• nonpayment or delay in payment of scholarships or financial aid admissible to any student under the declared admission policy of such institution, or under the conditions, if any, prescribed by the Commission
• delay by the institution in the conduct of examinations, or declaration of results, beyond the schedule specified in the academic calendar of the institution, or in such calendar prescribed by the Commission
• failure by the institution to provide student amenities as set out in the prospectus, or is required to be extended by the institution under any provisions of law for the time being in force
• non-transparent or unfair practices adopted by the institution for the evaluation of students
• delay in, or denial of, the refund of fees due to a student who withdraws admission within the time mentioned in the prospectus, or as may be notified by the Commission
• complaints of alleged discrimination of students from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Women, Minority or persons with disabilities categories
• denial of quality education as promised at the time of admission or required to be provided
• harassment or victimisation of a student, other than cases of harassment, which are to be proceeded against under the penal provisions of any law for the time being in force.

Procedure to file a complaint

• On receipt of a complaint, through offline or online, the cell shall fix a date for holding the meeting of the cell to resolve the complaint of the student if it falls within the purview of the cell or otherwise the complaint may be forwarded to appropriate office for redressal
• An aggrieved student may also be allowed to appear either in person or authorize a representative to present the case. If necessary